Support
Need a hand?
A human reads every message. Most answers are one guide away; for everything else, email us.
Email support
Write to hello@sealby.app. Include your iOS version and what you were doing when the problem appeared.
Replies usually go out within two business days.
Faster than email
Purchases & subscriptions
Bought through Apple, verified on your device. There is no Sealby account.
- Cancel or change a subscriptionSettings → your name → Subscriptions.
- Request a refundThrough Apple’s Report a Problem.
- Restore a purchase on a new deviceSealby → Premium → Restore Purchases, signed in with the same Apple Account.
- What Free and Premium includePlans, reference prices and the 7-day trial.
What we cannot do
No backdoor, no master key, no server-held copy — so some requests are impossible by design.
- Reset a forgotten PIN, pattern or passphraseThere is no account and no server-side key, so there is nothing to reset against.
- Restore a vault whose recovery phrase is also lostThe recovery phrase is the only other way in, and only you hold it.
- Read, move or delete what is in your vaultsEverything is encrypted on your device before it is stored anywhere.
- Tell you how many vaults exist on a deviceNothing stores a list or count of vaults — that is what makes them deniable.
Read PIN, passphrase & pattern — including how your recovery phrase fits in — before you need it.
Support questions
How do I contact Sealby support?
Email hello@sealby.app. A human reads every message; replies usually go out within two business days. Include your iOS version and what you were doing when the problem appeared. Never include a PIN, passphrase or recovery phrase in an email.
I forgot my PIN or lost my recovery phrase. Can you recover my vault?
No, and that is by design. Sealby has no account, no server and no master key, so there is nothing we could use to open a vault. A vault opens with its PIN, pattern or passphrase, or with its own recovery phrase — see PIN, passphrase & pattern. If both are lost, the data cannot be recovered by anyone, including us.
How do I cancel a Premium subscription or request a refund?
Subscriptions and purchases are handled entirely by Apple. Cancel in Settings → your name → Subscriptions, and request a refund at reportaproblem.apple.com. Sealby never sees your payment details and has no account to close. What Free and Premium include is on the pricing page.
Does Sealby collect any data when I ask for help?
Only what you write in the email. The app has no analytics, no crash reporter and no account; this website uses cookieless analytics and no trackers. The privacy policy has the full picture.
Where do I report a security issue?
Email hello@sealby.app with the details, or use the contact in /.well-known/security.txt. Reports about the app, the website or the cryptographic design are all welcome; the security page describes how the encryption is built.
Security reports: /.well-known/security.txt ·Press & facts: About Sealby ·Legal: Privacy, Terms ·Sealby on the App Store
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iPhone & iPad · iOS 17+ · Free